Processing Time, Shipping, & Returns

Shipping

Free Shipping Worldwide

We are shipping all orders for free no matter the order value or destination with regular post. 

• North America: 1-3 weeks
• Europe: 4-9 business days
• Australia, New Zealand and Oceania: 2-4 weeks
• Asia & Pacific: 2-4 weeks
• Latin America and the Caribbean: 2-4 weeks

• !!! Due to the Corona crisis we are seeing significant delays for regular post. We recommend upgrading to Fedex shipping as part of your check-out process. We hope that the situation will change soon, but until then we recommend to plan at least twice the time indicated above. 

Expedited Shipping Upgrade

Orders above 200 USD (approximately 180 Eur, 270 CAD, 300 AUD, 150GBP) will receive a free expedited shipping upgrade with FedEx*. 

• North America: 2-5 business days
• Europe: 1-5 business days
• Australia, New Zealand and Oceania: 3-5 business days
• Asia & Pacific: 3-5 business days
• Latin America and the Caribbean: 3-5 business days

*Does not apply to Military addresses and addresses that FedEx has marked as 'out of delivery area'. We will contact you in these cases directly via e-mail. 

We will do our best to meet these shipping estimates, but we cannot guarantee them. Actual delivery time will depend on the postal system.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. LinenBee is not responsible for delays due to customs.

Order Processing Time

The time we need to prepare an order for shipping varies. 

At the moment (updated June, 2020) our production time is three weeks. 

Generally speaking we expect to fulfil an order with home textiles in 3-5 business days, while order with garments can take 5-10 days to fulfil. In spring months (March-June) our production time can double. 

If you want to learn more about how we work, you can do that here.

Specific deadlines

If you have a specific deadline before which you need to receive your order, please add this information in the note to seller as part of the check-out process. We will be happy to oblige to the best of our ability.

If the deadline is sooner than our regular production and shipping times would allow, please email us before placing the order to discuss what are the possibilities to expedite the whole process. Our ability to do that will depend on how busy our schedule is and what you plan to order.  

Returns 

Returns, Exchanges, and Cancellations

We accept returns, exchanges, and cancellations. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please follow these deadlines in order to return or exchange an item or to make an cancellation: 

Contact us within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

• Custom or personalized orders
• Intimate items (for health/hygiene reasons)
• Any item not in its original condition, damaged or missing parts for reasons not due to our error 

Return Shipping

To return your product, please e-mail us to let us know what is the problem and we will provide you with further directions. The address for returns is: 

SIA Linu Bite, Kaapu 17, Valmiera, LV4201, Latvia, EU

Conditions of Return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Please note that the time it may take for your exchanged product to reach us may vary depending on where you live.  

Questions About Your Order?
Please Contact us if you have any problems with your order.